Shipping policy

Processing times
Orders are typically processed within 2–5 business days. KomotoVlogs is a small operation, so processing times may occasionally vary. You'll receive a shipping confirmation with tracking information once your order is on the way.

U.S. shipping
Shipping options and rates are calculated at checkout based on your order and delivery address.

Orders of $50 or more qualify for free economy shipping within the United States.

Delivery estimates shown at checkout begin after your order has been processed and are estimates provided by the shipping carrier. Carrier delays are outside of our control.

International shipping
International shipping is available to select destinations. Available shipping methods and rates will be shown at checkout.

International customers are responsible for any applicable customs duties, import taxes, VAT, or other fees charged by their country or local authorities, unless otherwise indicated at checkout.

International delivery times may vary due to customs processing and carrier delays.

Tracking
When tracking is available, you'll receive a shipping confirmation email with your tracking information once your order has shipped.

Please allow some time for tracking information to update after your shipping label is created.

Incorrect shipping addresses
Please double-check your shipping address before placing your order. If you notice an error, contact us as soon as possible at hello@komotovlogs.com

We cannot guarantee that an address can be changed once an order has entered processing or has shipped. Additional shipping charges resulting from an incorrect or incomplete address may be the customer's responsibility.

Lost, delayed or damaged packages
If your package appears to be lost, significantly delayed, or arrives damaged, contact us at hello@komotovlogs.com and we'll help figure out what happened and what the next step should be.

Questions?
For questions about your order or shipping, contact us at hello@komotovlogs.com