Refund policy

We have a 14-day return policy for eligible items, which means you have 14 days after receiving your order to request a return.

To be eligible for a return, apparel must be in the same condition that you received it: unworn, unwashed, unused, and in resellable condition. Items that show signs of wear, washing, stains, odors, damage, pet hair, or other signs of use may not be eligible for a refund.

To start a return, contact us at hello@komotovlogs.com. If your return is accepted, we'll send you instructions on how and where to send your item. Items sent back without first requesting a return may not be accepted.

For returns due to sizing, change of mind, or other personal preference, return shipping is the customer's responsibility. Original shipping charges are non-refundable.

You can always contact us with return questions at hello@komotovlogs.com

Damages, defects & incorrect items
Please inspect your order when it arrives and contact us as soon as possible if your item is defective or damaged, or if you received the wrong item. We'll evaluate the issue and make it right. If the problem was caused by us or your item arrived damaged or defective, you won't be responsible for return shipping costs if a return is required.

Final sale items
Stickers and jet tags are final sale and cannot be returned for sizing, change of mind, or personal preference. If your item arrives damaged, defective, or incorrect, please contact us so we can make it right.

Apparel availability
KomotoVlogs apparel is produced in small quantities and may have limited availability. Please review the sizing information provided on each product page before ordering. Measurements are provided to help you choose the best size and reduce unnecessary returns.

Please review the sizing information provided on the product page before ordering. Measurements are provided to help you choose the best size and reduce unnecessary returns.

Exchanges
We don't offer direct exchanges. If you need a different size, request a return for the eligible item and place a new order for the size you want.

Refunds
We'll notify you once we've received and inspected your return and let you know whether the refund has been approved. If approved, the refund will be issued to your original payment method.

Please remember that your bank or credit card company may require additional time to process and post the refund after it has been issued.

If a returned item does not meet the eligibility requirements above, we reserve the right to deny the refund.

International orders
Additional consumer rights may apply to international orders depending on the destination. Where applicable law provides rights that cannot be limited by this policy, those rights will apply.